Call Center Operator Job: A call center operator, also known as a call center representative, answers customer calls, resolves issues, and promotes goods and services as well as Internet and email inquiries about goods and services, and promote the goods and services on the business.
The Sapio Group, as part of the creation of the new Service Center at the Catania headquarters, a
Contact Center Operator for Home Oxygen Therapy – Healthcare (full time and/or part time).
Responsibilities Of The Job..!!
- Telephone and email reception of customer and patient requests and related system management
- Creation of patient records and order entry (NSO)
- Coordination of transport providers for emergency management
- Check the correct planning and execution of the service
- Checking the correct training of patients (outbound)
- Recovery of oxygen containers (outbound)
- Management of the closure, modification or suspension of therapy and services
- Management of communications with health authorities
- Answer calls: Call center operators answer inbound and outbound calls from customers.
- Resolve issues: Call center operators listen to customers’ concerns, troubleshoot problems, and offer solutions.
- Promote services: Call center operators promote the business’s goods and services.
- Update accounts: Call center operators review and update customer accounts with accurate information.
- Meet KPIs: Call center operators meet key performance indicators (KPIs) such as call volume, average call handling time, and customer satisfaction scores.
- Escalate issues: Call center operators escalate complex issues to other departments and team members when necessary.
- Learn new systems: Call center operators learn new call center software and other essential technology or systems.
Requirements Of The Job..!!
- Diploma
- Excellent communication and synthesis skills, both oral and written, listening skills and empathy
- Service Orientation
- Ability to interact and work in a team
- Basic computer knowledge
- Curiosity, proactivity, good organizational and problem solving skills
- Knowledge of English is appreciated
- Experience in the healthcare field and contact with the patient is a privileged element of choice.
Come and be a part of our group.!!
Job Type: Call Center Operator
Working Hours: Full-time/Part-time
Location: Catania, Sicily, Italy
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